Meet Robin Crum, Customer Service Representative
Never afraid of meeting a challenge head on, Robin Crum is a Customer Service Representative for Polymer Technologies. She handles customers on the East Coast, dealing with the full range of industries that Polymer serves, from medical to aircraft to anywhere a noise solution is needed. Robin shows great dynamism working with diverse customers and addressing their unique needs, whether she’s helping a small startup or a Fortune 100 company.
Three decades of experience
Robin Crum has been in her position at Polymer Technologies for 20 years. Prior to Polymer, she worked in the same industry at another company for 11 years—adding up to a total of over three decades in customer service. Her years of experience mean that she has encountered a vast array of challenges and conquered them, but she’s always prepared to use that experience to tackle something new.
Robin has an immense depth of knowledge of the various ERP and web-based customer ordering systems. Being technically savvy enables her to serve customers efficiently and in a streamlined fashion when they need a solution quickly.
Giving customers the “wow factor”
At Polymer, there’s never a shortage of challenges to solve, and each day, Robin finds joy in doing just that. She dedicates herself to giving customers what she calls the “wow factor.” She wants customers to be amazed by Polymer’s reaction time as well as the ability to deliver high quality products.
Robin’s goal is always to make everything as effortless as possible for customers so they have a reason to keep coming back to Polymer for the very best service. Robin works hard to ensure that she not only meets but exceeds the customer’s expectations of their overall experience.
Meet Joseph Giannotti, Customer Service Representative
Hailing from twelve years in Hawaii and bringing his "Aloha spirit" to work every day, Joseph Giannotti is a Customer Service Representative at Polymer Technologies. He provides customer service to the western and southeastern regions of the United States, and he also specializes in international accounts and aerospace customers.
Dedication to integrity in service from an early age
Integrity and honesty are the traits Joseph prizes most in himself at work. He believes in being up front with his customers and communicating issues promptly. Joseph strives to get customers what they want when they want it.
Joseph's interest in customer service started back when he was only 13 or 14 years old. He was a paperboy and responsible for his own route, and he realized how important it was to provide outstanding service. Prior to working with Polymer, Joseph worked in Hawaii as a warehouse manager, webmaster, and computer tech for a company that owned five art galleries. He also had his own business as a mobile disc jockey in Boston, MA and Conshohocken, PA. "It was a lot more than 'just playing records,'" he says of the experience.
As a disc jockey, his goal was to make a positive difference and give his customers the best experience possible by going above and beyond what was expected from a bride and groom or host. He brought the same principles to Polymer, where he has now been for a decade.
"It's not just business – it's personal."
Joseph communicates with customers daily via phone and email to process purchase orders, adjust schedules, track shipments, and solve any problems they may encounter. He loves taking care of customers and their needs and says, "They aren't just Polymer's customers – they are my customers. It's not just business – it's personal."
Meet Erik Larson, VP and General Manager, ESD
As Vice President and General Manager of the Elastomeric Solutions Division (ESD), Erik Larson brings strong technical knowledge and innovation to Polymer Technologies' Massachusetts branch. Working alongside our Vice President of Sales for ESD, Erik co-owned EPSG Inc., which was acquired by Polymer Technologies and became ESD. Erik is responsible for a variety of Polymer Technologies' elastomeric solutions, with DuraFlex® being one of his most notable creations.
The bigger the challenge, the better
Erik is a problem solver who feels that the more complicated a problem is, the better. He likes working with problems that take days, not hours, to solve. His keen mind, in combination with his strong opinions about getting the job done right, enables him to move projects forward with success. Erik is not one to let anything slide, and he works hard to deliver the fastest response time in the industry when a customer is in need of a solution.
Extensive education and experience
Erik has a BS in Mechanical Engineering from the University of Massachusetts Dartmouth with a minor in Polymer Engineering, and a Masters of Plastic Engineering from the University of Massachusetts Lowell.
Erik worked for Barry Controls in the 90s, where he learned the trade of shock and vibration isolators. He then went on to the medical field at Johnson and Johnson and also performed contract work with engines and generators for Westerbeke. In 1997, he started full-time engineering for elastomeric industry, which turned into making products for that industry full time with EPSG.
Pushing the bar forward
Erik started EPSG because he noticed that many competitors were offering catalog solutions, meaning engineers just picked isolators from a catalog when customers called. However, when you work with the military, a lot of catalog solutions don't fit the bill, so Erik began developing customized isolators and formulations that would exceed performance for the applications. Over time, EPSG generated enough capital from its unique custom solutions to put together a standard line of isolators and shock mounts. Erik came to Polymer along with the acquisition of EPSG, enabling Polymer to offer innovative elastomeric solutions.
Erik is excited to uncover new possibilities for elastomeric materials going forward. When he's not solving problems for Polymer, Erik is an avid soccer fan as well as player who has season tickets for the New England Revolution.
Rob Mays, Southeast Regional Sales Manager
After obtaining a degree in Education, Rob Mays could not have foreseen that he was on the path to becoming an integral figure within one of the most dynamic manufacturing companies in the noise and thermal control industry. Perhaps it was his innate desire to instruct, help, and guide others that led him to where he is today: Helping identify problems and then finding their solutions.
Mays met Robert Prybutok (owner of PTI) in 1984; several years before Polymer Technologies was founded. After carrying on a working relationship for several years, Mays joined Prybutok’s new business initiative: Polymer Technologies. Starting as the Northeast Regional Sales manager, Mays currently fulfills the role of Southeast Regional Sales Manager.
What is Rob Mays’ Approach?
- Making sure there is sufficient representation in his respected area to visit customers and provide ever-important, hands-on product demonstrations.
- When visiting a potential customer, depending on the nature of the project, Mays will bring in experts in that area to ensure the customer is receiving the most up-to-date, accurate information. Much of the time, May’s years of experience in acoustics allows him to effectively consult on customer needs.
- Demonstrating the value of PTI’s products to the customer and devising the most effective and high quality solutions possible.
- After extensive research and discussion, Mays and his team of representatives guide customers from the concept stage to production.
The most rewarding part of his job, Mays says, is being able to assist customers in solving problems that they did not think were possible. Being a part of the process of creating solutions and watching them come to life is what makes Mays enjoy his work as much as he does.
When asked about the solutions he helps deliver, Mays describes PTI’s molded foam solutions as some of the most interesting and inventive. Custom molded foam applications take standard practices to the next level by creating truly custom solutions that positively impact design, production, operability of the final product, and overall manufacturing costs. From life-saving medical devices, to recreational equipment, to military and commercial vehicles, the possibilities for molded foam applications are endless!
Get To Know Joe McCarty, Midwest Sales Manager
After graduating from the University of Toledo with a degree in Speech, Joe McCarty served in the Marine Corps from 1967-73. Following field sales positions at NCR and 3M Company, he began his extensive career in the acoustical and thermal dynamics industry, giving him the product and applications knowledge he enjoys today working for Polymer Technologies.
Joe met a young Robert Prybutok while the two were working for competing but symbiotic companies on the same project, developing a working solution that involved the best of both. They continued their working relationship after both Joe and Robert started their own companies; Robert founding Polymer Technologies and Joe providing independent representation for Polymer Technologies via McCarty Industries, Inc. After a little over three years of this arrangement, Joe began working directly for Polymer Technologies in 2001 as a Sales & Marketing Manager for Central North America including parts of Canada. Joe is now the Midwest Sales Manager, responsible for 7 states: Illinois, Wisconsin, Iowa, Minnesota, Nebraska, North Dakota, and South Dakota.
Understanding, Relating, and Responding:
Joe explains that he spends little to no time in his office, and is most satisfied being out in the field with his reps following up with customers and searching for new acoustical/thermal opportunities. His mission is to find OEM engineers who are dealing with acoustical or thermal design challenges and partnering with them to assist in solving the problems to which they have been assigned. Because of his background, Joe understands and can relate to the challenges the engineers may be facing and is able to work with them at the technical level required for rapid progress and effective materials solutions.
Showing the customer we care:
In today’s techno-commerce world, Joe believes that a face-to-face, hands-on evaluation of an OEM product issue is still the best way to understand the nature of the challenge, the needs of the application and thus the most efficient path to the appropriate solution. Joe prefers to systematically determine which potential solutions fit best and how to develop a verifiable representation for his client’s evaluation. He feels one of the attributes that differentiates Polymer Technologies is the “Racer’s Edge” that all PTI employees possess. That willingness to do those above-and-beyond things for a customer that the competition doesn’t want to bother with or hasn’t even thought of.
Maintaining an Innovative mind set:
Joe enjoys developing state-of-the-art solutions with Polymer’s 3D acoustical products, wherever applicable because of the design latitude and potential cost savings offered the customer via the innovative capabilities available with formed composites. For example, standard 2D materials are usually ancillary to the noise source, providing only a lining or covering of a given enclosure; whereas a well-designed 3D composite allows for a much more efficient and effective encapsulation of the source itself; promising a lower cost and more aesthetic solution.
For more information about Polymer Technologies and 3D solutions, contact us today at 1-800-850-9001 or email@example.com.
Meet Bonnie Peterson, Project Manager
As an Inside Sales Engineer at Polymer Technologies, Bonnie handles all accounts from the East Coast and Midwest regions, talking to customers and quoting materials--and that’s not her only role. She is also the POLYFORM® Program Manager, leading detailed projects that require custom molded foam solutions for customers all over the country.
A passion for creating products you can see and hold
Bonnie has been with Polymer Technologies for a decade, and her experience in the manufacturing industry includes an additional eight years with an injection molding company. Why was she so drawn to manufacturing? As far back as she can remember, Bonnie always wanted to be involved in the creation of a product that you can see and hold. The most satisfying part of her job is seeing the finished product that Polymer’s customers receive and knowing how much effort went into making it happen.
Improving processes to position everyone for success
Bonnie strives to do things in a better way--not just for herself, but for everyone. She works to make daily tasks easier for her coworkers through efforts like cutting down on paperwork. If she sees a process that could be improved, she makes a point of addressing it, positioning herself and everyone at Polymer to help customers more efficiently.
Bonnie holds a BS in Business Administration with a concentration in Operations Management from the University of Delaware and an MBA from West Chester University.
Meet Ben Resine, Inside Sales Engineer
As an Inside Sales Engineer at Polymer Technologies, Ben Resine wears many hats, but his primary role is processing quotes for customers and supporting Polymer’s Regional Managers and Representatives. Ben handles orders from the Southeast and West Coast regions and all international orders. Ben also specializes in the defense and aerospace industries.
A strong sales background from photography to manufacturing
Before Ben joined Polymer in 2012, he worked as an account manager for W.L. Gore & Associates, but his background encompasses a lot more than manufacturing. While working at Gore, Ben also ran his own wedding photography business, handling 40 weddings a year for customers all over the Tri-State Area. Before that, he was a restaurant manager. The common thread in all Ben’s experiences is his understanding of sales principles and customer service, which he’s managed to apply across fields. No matter the industry, Ben recognizes the importance of being honest and upfront with customers while helping them.
Working hard to deliver solutions no one but Polymer can
Whether customers need an insulation material or have a complex challenge to solve, Ben works hard to address their needs, and he’d always rather call and talk it out instead of just sending an email. He brings that personal touch and commitment to hard work to every account. Ben takes pride in knowing what Polymer offers is unique and that he’s playing a role in finding solutions customers may not even realize are available until they get in touch.
When he’s not quoting materials for Polymer’s customers, Ben can be found taking photos--he continues to practice photography as a hobby, and he also loves to travel, so he documents everywhere he visits with his camera.
Ben holds a Bachelor Degree in Business Administration from Wilmington University.
Meet Peter Riley, PTI’s Regional Sales Manager
After graduating from Hillsdale College in Michigan with a degree in Business Administration, Peter Riley initially went into the banking industry as a mortgage lender. For the first 4 years out of college, Peter developed and honed his banking skills and was eventually promoted to the role of VP of Mortgage Lending at a small bank in LaPorte, Indiana.
Throughout his early life, Peter’s father owned and managed a Manufacturer’s Representative Agency called Riley Sales, a firm focusing on components for noise control, thermal management, and gasketing. Peter’s father, Norm Riley, always had the vision of passing on the company and the skillset to his son, something that finally came to fruition after Peter already had a solid career in banking. In 1995, Peter joined his father in the manufacturer’s rep industry. Using a lifetime of experience, Norm taught him the ins and outs of the industry, trained him, and eventually passed the company onto his son.
Peter represented a variety of acoustic and thermal composite manufactures as a sales representative from 1995 through 1999 gaining valuable knowledge and experience. In 2000, Riley Sales was appointed as the sales agent representative for Polymer Technologies in the areas of Indiana, Michigan, and later Ohio. During this time, Peter also furthered his education by earning the CPMR designation through a three year program at Indiana University.
In 2003 Peter’s father passed on the torch and Peter became President and Owner of Riley Sales. Peter continued to represent Polymer Technologies through Riley Sales from 2000 to 2012, and last year he made the decision to work exclusively for Polymer Technologies and became a full time member of the PTI team.
A History of Excellence
On top of Peter’s personal experience and expertise, he has also come to us with a proven track record as a Polymer Technologies Sales Representative, an invaluable characteristic that has helped support our sales goals and objectives.
From 2000 through 2012, Peter worked as an independent representative for Polymer Technologies, helping us continue to grow and expand in the Midwest. Peter proved himself to be one of the hardest working and most effective sales people we have had the pleasure of working with. In 2013, Peter officially joined the PTI team as one of our company’s Regional Sales Managers covering territories that include Michigan, Ohio, and Indiana.
Warren Buffet Management Style
While each of our Sales Managers has unique skills, Peter stands out with his approach. Peter continues to amaze us with his self-titled “Warren Buffet Approach.” Peter believes in partnering high quality companies and developing deep and long lasting relationships with his customers, similar to how Warren Buffet would invest into big brands and hold onto them for the long haul – displaying his loyalty to the company and its employees. This style of managing accounts pays off in the long run; rather than getting a quick single sale from a bunch of companies, Peter takes the time to develop these relationships through in-depth support and in turn, his customers have been extremely loyal to Polymer over the years. Thanks to Peter’s attention to detail and service, many have stayed with Polymer after going through rough economic times in the past years.
Meet Mike Haupt, Supply Chain & Quality Manager
As Supply Chain & Quality Manager at Polymer Technologies, Mike Haupt is responsible for operating the quality management systems for the entire company. He has been in this position for over 5 years and has worked with Polymer since 2012.
Mike manages three distinct quality management systems for each division of the business:
- Polymer Technologies: Dual scope ISO 9001-2008 / AS 9100 Rev C and ISO 14001
- Polymer Molded Foam: TS 16949
- Elastomeric Solutions Division: AS 9100 Rev C
Meet Aaron Horsey, Cost Engineering Manager
As Cost Engineering Manager at Polymer Technologies, Aaron Horsey quotes pricing for fabricated parts for customers. This is a complex task that involves a great attention to detail; Aaron uses a specialized program to draw and nest parts and calculate accurately how much material is needed. This helps him get the best yield for the customer at the right price point.
Decades of dedication to Polymer and the materials industry
With four decades in the materials industry, Aaron has spent the majority of his time at Polymer. He has been with the company since its inception in 1989. Alongside founder Robert Prybutok, who knew him from a previous manufacturing job, Aaron played a role in formulating the company’s plans to procure equipment and finding a space to operate the company. For his first 20 years at Polymer, Aaron worked as Plant Manager before transitioning to Cost Engineering Manager.
A love of solving puzzles and finding the right quote
Aaron was part of the team that implemented Lean Manufacturing at Polymer by evaluating internal processes and coming up with the ideal approach for each job so that it’s easy to do the job the same way every time. He’s also on the Steering Committee to maintain Polymer’s ISO 9001:2000 certification. Still, his primary role is solving problems for customers. He’s always liked puzzles and math, so he enjoys taking an array of customer parts and figuring out how to get the best deal when finding a quote.
"You don’t tell people what to do; you ask them and explain why it needs to be done."
Aaron believes in doing the best he can every day while enabling others to do their best. In addition to helping customers, he enjoys helping Polymer’s employees and nurturing them as they grow in the organization. Aaron is a team player who never asks someone to do anything he’s never done himself, and he lives by this mantra: "You don’t tell people what to do; you ask them and explain why it needs to be done."
Aside from his enthusiasm for the success of Polymer and its customers, Aaron is a sports enthusiast. He enjoys showing off the mini museum of sports memorabilia he collects in his office.
Meet Dori Prybutok, HR Manager
Dori Prybutok carries out the vital responsibility of handling all hiring and employee relations as an HR Manager at Polymer Technologies. No two days are ever alike, and Dori thrives on the fluid nature of her role.
Dori holds a BS in Hospitality Management from Johnson & Wales University. She previously worked for ARAMARK where she started her career as a Human Resources Manager and then transitioned into a corporate recruiter/college Relationship Specialist. During this time, Dori truly found a passion for the field of Human Resources.
Dori relishes in the fact that although some things are black and white in HR, there’s a lot of grey. This provides endless opportunities for continuous learning, and Dori is nothing if not passionate about seizing these opportunities and bringing new practices to the organization. She is always there for her employees through thick and thin, but she especially enjoys getting to praise employees for an outstanding job they did or finding the right fit for new hires.
Building sincere connections and helping employees advance in their careers
Dori has been with Polymer Technologies for over a decade and is just as excited about helping the employees of Polymer now as she was when she started. She is an SHRM Certified Professional and an HRCI Professional in Human Resources. Her main goal in HR is for people to feel comfortable enough to come to her. Privacy and confidentiality are synonymous with HR, and Dori knows that people just need to feel at ease.
Although she loves her career, it’s not always about work for Dori. She likes to get to know each and every employee and to really make a connection. She is currently working hard for the employees of the manufacturing team to be able to earn opportunities for advancement within the organization, gaining more responsibility in their career development. Dori approaches every day with uncompromising integrity, sincere candor, and her own variety of cheerfulness that keeps the Polymer Technologies team running without a hitch.
Meet Suzanne Prybutok, Vice President of Finance
As Vice President of Finance, Suzanne Prybutok’s job entails leading Polymer Technologies’ finance team and making sure all the numbers add up. Suzanne has been with Polymer since her husband, President and CEO Robert Prybutok, began the company’s operations out of their living room in 1989. She loves what she does and loves working at Polymer, which she describes as one big family.
A natural talent with numbers and a passion for finance
When Polymer was first started, Suzanne wore many hats, and took on whatever needed doing, which included secretarial duties and finding vendors. She played a role in a variety of initiatives that later became the responsibility of other team members. However, finance was the job that truly captured her interest. She loves working with numbers and discovered that her talent with numbers, combined with an excellent memory, made finance the perfect fit. When Polymer transferred their financial recordkeeping to computerized systems, Suzanne led the way. She feels immensely lucky to have had the chance to grow in a role where she not only excels, but finds enjoyment.
Making Polymer feel like home through caring and honesty
Suzanne enjoys playing with numbers and ensuring they all add up, but her true passion is working with people. A highly caring individual, she enjoys forming bonds with personnel while nurturing their professional growth in the organization. Suzanne’s journey of professional work and joy interacting with people from all walks of life enables Polymer to help staff and our valued customers achieve their goals. Making that personal connection is important to her, and honesty plays a major role in fostering genuine relationships and being an effective manager. Suzanne makes an effort to keep the company in line with the morals and values that are important to her so that Polymer can be a supportive environment in which to work.
Suzanne derives the most satisfaction from helping others, and this is something that shows not only in her work with Polymer but everywhere in her life. She’s active with collecting donations for various organizations as well as volunteering. In her spare time, she knits and does needlepoint.