Polymer’s customer service team exceeds the definitions of service and treats this customer with professional and prompt information. Their communication is top rate. This perceives the fact that all of their customers are equally as important.
Creating a culture that is conducive to continual improvement and excellence is very important within Polymer Technologies. Our Quality Management System (QMS) consists of procedures and work instructions tailored to satisfy customer requirements.
Monthly Steering Committee Meetings are held between multiple departments: Operations, Purchasing, Quality and Sales. The purpose of these meetings is to review the current state of the Quality Management System and foster continuous improvement. In addition, Strategic Planning & Management Review Meetings are chaired by the President of Polymer Technologies and held quarterly to review the overall health of the business and the QMS. Staffing requirements, capital commitment, and training needs for the future are some of the topics discussed.
Polymer uses systems and processes that ensure product integrity, reliability, and on-time delivery. This supports our philosophy to deliver excellent value to our customers through a continued effort to improve our products and services.
Polymer Technologies fosters continuous improvement through a variety of processes: Internal Auditing, Corrective and Preventive Action, Training Programs, and Employee Suggestions. A recent capital improvement is the implementation of a new ERP system. This system will help foster Polymer's objective to reduce the use of paper and achieve a paperless work environment.
We remain 100% dedicated to continual compliance to our ISO/AS Quality Management System certification. We expect the same level of quality and standards from our suppliers.
Please read our Supplier Quality System Requirements Manual for an explanation of our standards and requirements. The manual and form can be downloaded by clicking the below link
It is important to return your signed copy of the acknowledge page and ISO/AS certificate to firstname.lastname@example.org.
ISO 9001, AS 9100 and ISO 14001 Environmental Management System Certified
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